Health doesn’t happen in the doctor’s office.It happens every day in between.

Hygia is a healthcare relationship platform designed to help health plans, providers, health systems, and pharmacies maintain continuity with patients between formal healthcare encounters. At its center is Gia, Hygia’s AI-powered digital health companion, who engages patients through natural voice and video conversations. Hygia connects those interactions to relevant healthcare context, workflows, and care teams so what happens between visits can become part of the ongoing care relationship.

Healthcare Relationship Infrastructure is the relationship layer that connects ongoing patient interaction with the people, workflows, and systems responsible for care. EHRs document care, claims systems record transactions, and care management tools organize work. Hygia is designed to complement those systems by maintaining continuity with the patient over time and carrying relevant context from one interaction to the next.

Gia is Hygia’s AI-powered digital health companion and the patient-facing expression of the platform. Patients interact with Gia through natural voice and video conversations on a dedicated device. Gia can support care plan reinforcement, medication follow-up, appointment preparation, reminders, education, and patient questions. Relevant context carries forward so conversations can build on what happened before rather than starting over each time.

Between-visit patient support is ongoing assistance that helps people understand, prepare for, and follow through on care outside formal healthcare encounters. Questions, medication concerns, barriers, changes, and next steps often arise after an appointment is over. Hygia keeps the relationship available during that time, helping reinforce the care plan, develop relevant context, and involve the right person when human attention is needed.

Traditional patient engagement often relies on episodic outreach, such as messages, calls, reminders, and campaigns. Hygia is designed around a continuing relationship. Rather than beginning a new interaction for every task or healthcare need, Hygia maintains relevant context across conversations, changing needs, and formal encounters. That allows separate moments of engagement to contribute to a more complete understanding of the patient over time.

Gia is a digital health companion designed to maintain an ongoing relationship with the patient. A chatbot generally responds to individual questions or tasks. A care navigator is typically a human role that helps guide patients through specific healthcare needs or pathways. Telehealth extends the clinical encounter into a virtual setting. Gia helps create continuity between those encounters, carrying relevant context forward and involving healthcare professionals when human judgment or action is needed.

Hygia can support people managing chronic conditions by helping them understand and follow their care plans, prepare for appointments, address medication questions, identify barriers, and communicate changes that occur between visits. The platform is not condition-specific. The same continuing relationship can support patients managing diabetes, hypertension, heart disease, COPD, and other chronic or complex healthcare needs.

Hygia helps care teams extend their reach between formal encounters by maintaining ongoing patient engagement and organizing relevant context from those interactions. When something warrants attention, the appropriate care manager, clinician, navigator, caregiver, or other team member can receive a concise view of what happened and what remains unresolved. Hygia does not replace care managers or clinicians. It helps them focus their attention where human judgment and intervention are needed.

Hygia is designed to work alongside existing healthcare infrastructure rather than replace it. The platform can connect ongoing patient interactions with EHRs, care management workflows, and other authorized healthcare data sources so relevant information can move between the relationship and the systems responsible for care. Integration requirements are configured around each organization’s technology environment, workflows, population, and care objectives.

No. Gia does not diagnose, prescribe, or make clinical decisions, and she does not replace clinicians or other healthcare professionals. Clinical judgment remains with qualified healthcare professionals. Gia is designed to support engagement, continuity, follow-through, and communication between formal encounters and to involve the appropriate person when a situation requires human attention. Gia is also not an emergency service.

Yes. Hygia is HIPAA compliant and holds ISO 27001 certification for information security management. Privacy and security are built into the platform because maintaining patient trust depends on protecting the information shared through the relationship. Hygia uses healthcare-grade security, access controls, authentication, and data-governance practices to protect patient information and support authorized use by the healthcare organizations and care teams responsible for care.

Hygia is designed for health plans, providers, health systems, pharmacies, and other healthcare organizations that need greater continuity with patients between formal encounters. It can be especially valuable for populations that benefit from consistent support, including older adults, people managing chronic or complex conditions, and patients who may not regularly use smartphone apps or digital patient portals.